Refund and Returns Policy

1. General Policy

At ZestGoods we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or exchange in accordance with the conditions set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for refunds or returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

• Items must be unused, undamaged, and in their original packaging.
• Products that have been altered, washed, or show signs of wear are not eligible for a refund.

2.3. Non‑Refundable Items

• Personalized or custom‑made products.
• Final‑sale items marked as “non‑returnable”.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Return Authorization

Our team will issue a Return Authorization (RA) number and detailed instructions for shipping the item back to us. Returns sent without an RA number may be refused.

3.3. Shipping Costs

• If the return is due to a defect or an error on our part, we will cover the return shipping cost.
• For all other returns, the customer is responsible for the shipping expense.

4. Refunds

4.1. Method of Refund

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Partial Refunds

In cases where the returned item is missing accessories or packaging, a partial refund may be applied at our discretion.

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this when you contact us. Exchanges are subject to product availability and will follow the same return procedure.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon receipt and report any issues within the 30‑day window.
• Package the item securely to prevent damage during transit.

7. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. ZestGoods reserves the right to amend this policy at any time; any changes will be posted on this page with an updated revision date.

8. Contact Information

If you have questions about this policy, please reach out to us:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: 1234 Market Street, Suite 100, Austin, TX 78701, USA